Customer support for blockchain products
Fast, safe support for your blockchain products
Start with our AI assistant. A human agent joins whenever you need one. Wallets, validators, staking, transactions — one place.
Protect your funds
Never share your private key, seed/recovery phrase, password or OTP with anyone — including our support agents or AI assistant. We will never ask for them.
AI-first, grounded in your product docs
Answers come only from your approved knowledge base. When it is not sure, it says so and hands over to a human.
Human agents when it matters
One click to escalate. Agents see your support ID, plan and history — never your email or personal details.
Built to protect your funds
Messages that look like private keys, seed phrases, passwords or OTPs are blocked before they are sent or stored.
Known issues, answered instantly
If many people hit the same problem, you are told right away that the team is already on it.